jlbit Casino – Privacy Policy 🔒

This Privacy Policy ("Policy") describes how jlbit ("jlbit," "we," "us," "our"), the operator of the online gaming platform accessible at jlbit.vip and its related subdomains and mobile applications (the "Platform"), collects, uses, stores, discloses, and protects the personal information of its users ("Players," "you," "your").

jlbit is committed to protecting personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account on the jlbit Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you do not agree with this Policy, you must not create a jlbit account or use the Platform. You may withdraw your consent at any time by contacting us, subject to legal and regulatory obligations that may require us to retain certain data regardless.

For the purposes of applicable Philippine data privacy law, jlbit is the personal information controller responsible for your personal data collected through the Platform. jlbit determines the purposes and means by which your personal data is processed.

jlbit has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy. Players may direct privacy-related queries and requests to our DPO via the contact details in Section 14 of this Policy.

jlbit collects personal data that you provide directly, data generated by your use of the Platform, and data obtained from third parties where lawfully permitted. The categories of personal data we collect include:

3.1 Registration Data

• Full legal name as it appears on a Philippine government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine residential address
• Mobile number registered with a Philippine network (Globe, Smart, DITO, etc.)
• Email address
• Username and encrypted password
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (UMID, PhilSys ID, driver's license, passport, PRC ID, or equivalent)
• Selfie photograph for liveness verification
• Proof of address documentation (utility bill, bank statement, or barangay certificate)
• Source of funds documentation where required under anti-money laundering obligations

3.3 Financial Data

• GCash or PayMaya account details (account name and registered mobile number)
• Bank account information (account name, bank name, and account number) for BPI, BDO, Metrobank, or other Philippine banks
• USDT wallet address where applicable
• Transaction history including deposits, withdrawals, and bet records

3.4 Technical and Usage Data

• IP address and geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, game history, and click-stream data
• Login timestamps and access logs
• Cookie identifiers and similar tracking technologies (see Section 7)

3.5 Communications Data

• Records of customer support interactions via live chat, email, or other channels
• Feedback, survey responses, and complaint records

jlbit processes your personal data for the following purposes:

• Account creation and management: To register your account, authenticate your identity, and manage your account settings and preferences on the jlbit Platform.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with PAGCOR guidelines and Philippine anti-money laundering law.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, USDT, and other supported payment methods.
• Game provision and personalisation: To deliver the games and services you request, personalise your gaming experience, and provide game history and account statements.
• Legal and regulatory compliance: To comply with the Data Privacy Act, anti-money laundering obligations under Republic Act No. 9160 (as amended), PAGCOR reporting requirements, and other applicable Philippine laws.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, administer self-exclusion requests, and enforce deposit and loss limits set by players.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct.
• Customer support: To respond to your inquiries, process complaints, and deliver support through our 24/7 live chat and email channels.
• Marketing communications: Where you have opted in, to send you personalised promotions, bonus offers, and platform updates. You may opt out at any time via account settings or by contacting support.
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the jlbit Platform's performance, user experience, and game selection.

jlbit processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given specific, informed, and freely given consent to processing, including for marketing communications and optional data collection.
• Contractual necessity: Processing required to perform the contract between you and jlbit, including account management, game provision, and payment processing.
• Legal obligation: Processing necessary to comply with jlbit's legal and regulatory obligations under Philippine law, including anti-money laundering requirements and PAGCOR reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and Platform improvement, where such interests are not overridden by your privacy rights.

jlbit does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify player identity, age, and source of funds in compliance with our regulatory obligations.
• Game providers: Software providers whose games are accessible on the jlbit Platform, to the extent required to deliver and audit game outcomes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, where required by law or regulatory directive.
• Law enforcement: Philippine law enforcement agencies where jlbit is compelled by lawful order, warrant, or subpoena.
• IT and hosting service providers: Cloud infrastructure, security, and technical support providers engaged under data processing agreements that bind them to protect your data.

All third parties with whom jlbit shares personal data are required to process it in compliance with applicable data protection laws and under contractual obligations equivalent to those in this Policy.

jlbit uses cookies, pixel tags, local storage, and similar tracking technologies to operate and improve the Platform. The types of cookies used include:

• Essential cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect anonymised data about how players use the Platform, which pages are visited most frequently, and where technical errors occur. This data helps jlbit improve the player experience.
• Preference cookies: Store your language preferences, game lobby settings, and other personalisation choices so they are remembered between sessions.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You may withdraw consent for marketing cookies via your browser settings or account preferences.

You may configure your browser to refuse all cookies or alert you when cookies are being sent; however, disabling essential cookies will affect your ability to use core Platform features including the jlbit login process.

jlbit retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Retention periods are determined as follows:

• Active account data: Retained for the duration of your account with jlbit plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Philippine law.
• KYC documentation: Retained for a minimum of five (5) years from the date of account closure or the completion of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in compliance with AMLC requirements.
• Customer support records: Retained for three (3) years from the date of the interaction unless a longer retention period is required for ongoing dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual.

jlbit implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jlbit Platform
• Encryption of sensitive data at rest, including KYC documents and financial information
• Two-factor authentication options for player account access
• Regular security audits, penetration testing, and vulnerability assessments
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Incident response procedures and a data breach notification process in compliance with NPC requirements

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by jlbit:

• Right to be informed: To be notified of the purposes, scope, and method by which jlbit collects and processes your personal data, as set out in this Policy.
• Right of access: To request a copy of the personal data jlbit holds about you, along with information about how it is processed.
• Right to rectification: To request correction of inaccurate, incomplete, or outdated personal data held by jlbit.
• Right to erasure or blocking: To request deletion or blocking of your personal data where processing is no longer necessary, consent has been withdrawn, or processing is unlawful — subject to jlbit's legal retention obligations.
• Right to data portability: To request that jlbit provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to object: To object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, at any time without charge.
• Right to damages: To seek compensation for damages caused by inaccurate, incomplete, outdated, false, or unlawfully obtained personal data.
• Right to file a complaint: To lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jlbit has violated your data privacy rights.

To exercise any of these rights, please contact jlbit's Data Protection Officer using the contact details in Section 14. jlbit will respond to all verified data subject requests within ten (10) business days.

The jlbit Platform is strictly prohibited for use by persons under 21 years of age. jlbit does not knowingly collect personal data from individuals under 21. If jlbit becomes aware that personal data has been collected from a person under 21, the account will be immediately closed, all data will be deleted in accordance with our data retention schedule, and the matter may be referred to appropriate Philippine authorities.

If you are a parent or guardian and believe a minor has registered on the jlbit Platform, please contact our support team immediately via live chat or at the email address in Section 14.

Some of jlbit's service providers, including cloud infrastructure, KYC verification, and game software providers, may be located outside the Philippines. Where personal data is transferred outside the Philippines, jlbit ensures that appropriate safeguards are in place, including contractual clauses requiring the recipient to provide a standard of data protection equivalent to that required by the Philippine Data Privacy Act.

jlbit will not transfer your personal data to countries that do not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards as required by the NPC.

jlbit reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, jlbit will notify registered players via email or in-platform notification and update the "Last Updated" date at the top of this page.

Your continued use of the jlbit Platform following notification of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how jlbit protects your personal data.

For privacy-related queries, data subject requests, or concerns about jlbit's handling of your personal data, please contact our Data Protection Officer:

• 💬 Live Chat: Available on-site 24/7 — fastest response for urgent account-related privacy requests
• 📧 Email: [email protected] — for formal data subject access requests and DPO communications

jlbit's support and compliance team serves Filipino players across all regions — Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond — and is equipped to handle data privacy inquiries in English. All formal privacy requests are logged, tracked, and responded to within ten (10) business days.

If you are dissatisfied with jlbit's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.